Customer
We'd love to hear from you! Whether you have a question about our collections, need assistance with a custom design, or just want to share your thoughts, we're here to listen. Reach out to us at [insert email address], or give us a call at [insert phone number].
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Delivery
At El Jewelry, we're committed to delivering your favorite pieces to you, wherever you are in the world. We offer both standard and express shipping options for all orders, ensuring that your selections arrive quickly and safely.
ORDERS SHIPPING WITHIN THE US
• Standard shipping: FREE, 5-7 business days
• Express shipping: USD $11.99*, 2 business days
ORDERS SHIPPING WORLDWIDE (OUTSIDE THE US)
• Orders $200+ (express shipping): FREE, 3-6 business days
• Standard international shipping: USD $9.99*, 2-3 weeks
• Express international shipping: USD $24.99*, 3-6 business days
Accuracy is key – ensure your shipping details are correct.
Orders returned due to invalid addresses may incur an additional $9.99 shipping charge if reshipped. Once an order is delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
*Additional shipping charges may apply for express services.
Payment
At El Jewelry, your convenience is our priority. To ensure a smooth and secure shopping experience, we offer a wide range of payment options. You can complete your purchase using American Express, Discover, Mastercard, Visa, PayPal, Apple Pay, or Affirm. Additionally, for those who prefer the familiarity of online retail platforms, we provide the option to check out directly with Amazon.
Rest assured, every transaction is handled with the utmost security, so you can shop with confidence and peace of mind.
Returns
What is your general return policy?
At El Jewelry, we want you to be completely satisfied with your purchase. We accept returns of items in new condition, with the original packaging intact.
This includes tags, jewelry cards, jewelry bags, and gift boxes. Both U.S. and international customers can make returns within 30 days from the date of receipt.
Please note, items marked as “Final sale” or “Made to order” are not eligible for return.
To initiate a return, simply enter your order number and email us at [insert email address].
How long does it take to receive a refund?
We understand you're eager to receive your refund, and we're committed to processing your return as quickly as possible. Normally, return processing takes between 7-21 business days. Once we receive your returned items, we'll need a couple of days to process them. Your refund will be issued in the original form of payment, and then your bank will take it from there. Rest assured, we'll send you an email as soon as your return has been processed, keeping you informed every step of the way.